Privacy Policy

Last updated: June 16, 2025

Who we are

Our website address is: https://www.aviasim.ca. At AviaSim Canada, we take your privacy seriously and are committed to protecting your personal information in compliance with Canadian privacy law.

1. What information we collect and why

We collect only the data necessary to provide you with our services, improve your experience, and operate our business. This includes:

– Email address – collected from purchasers, flight participants, or newsletter subscribers. We use it to send booking confirmations, service-related updates, and, where appropriate, for marketing communications, based on the type of consent provided (express or implied). 

– Phone number – collected when you book or schedule a flight, to help us manage your experience. We do not use phone numbers for marketing purposes unless you have given express consent, as required for SMS communications. 

– Booking and payment details – your first and last name, mailing address, and billing information are used to securely process your transaction via Stripe. We also collect the flight participant’s name when they schedule their session so we can deliver the service. 

– Cookies and usage data – with your consent, we use cookies and tracking pixels from platforms like Meta and Google Ads to analyze site performance and improve the effectiveness of our marketing. This may include your browser type, device, general location, and IP address. 

– Technical data – some information may also be automatically collected by our website platform or third-party analytics tools to ensure the security, performance, and usability of our site.

2. Legal basis for processing

We process your personal information based on:
– Contract – to fulfill your reservation or purchase
– Consent – for email marketing and optional cookies/tracking
– Legitimate interest – to improve our services and advertising in ways that respect your rights

Consent for marketing communications may be express or implied, depending on how you interact with us. Regardless of marketing preferences, we may send essential service-related communications to fulfill your booking or experience.

You can withdraw your consent at any time (see Section 6).

3. How we use your data

Your information is used to:
– Confirm and manage your booking
– Contact you about changes or follow-ups
– Send marketing emails, if you’ve given express or implied consent
– Improve our website and customer experience
– Deliver advertising via tools like Meta and Google Ads (only with cookie consent)

We may also send necessary communications related to your experience, regardless of marketing preferences.

We do not sell your personal information.

4. Sharing your data

We may share your personal information with trusted third-party service providers in the following cases:
– To process transactions (e.g., via Stripe)
– To support website functionality and performance
– To conduct advertising and analytics activities (e.g., via Meta and Google) to improve our marketing effectiveness
– To carry out your reservation or provide the service you requested, including working with local partners who help us deliver the experience

These partners and providers only receive the minimum information necessary and are not permitted to use your data for any purpose other than to perform their service on our behalf.

Some of these providers may process or store your information in Canada, the United States, or the European Union, where privacy protections may differ from those in Canada.

5. Cookies and tracking

We use cookies and similar tracking technologies to:
– Understand how visitors interact with our site
– Remember your preferences
– Show relevant ads on other platforms (e.g., via Meta or Google Ads)

You can manage your preferences through your browser settings or via the cookie banner shown when you first visit our site.

6. Your rights and how to manage your data

You have the right to:
– Access the personal data we hold about you
– Correct or update your information
– Withdraw your consent at any time
– Request that we delete your information (unless legally required to retain it)

Email communications:
If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of each message. We honor all opt-out requests promptly.

To make any privacy-related request, please contact us at: privacy@aviasim.ca

7. Data retention

We keep your information only as long as necessary for business, legal, or operational purposes. When it is no longer needed, we securely delete or anonymize your data.

8. Security

We use secure hosting, SSL encryption, and trusted platforms like Stripe to protect your personal data. Access is limited to authorized staff only.

9. Contact us

For questions, concerns, or data requests, contact: privacy@aviasim.ca

10. Protection of children’s privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a person under 16 without verified parental consent, we will take appropriate steps to delete it.

11. Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be available on this page, and the revision date at the top will indicate when it was last updated. We encourage you to review this policy periodically.